Legal Information

Terms of Service

These Terms of Service govern your access to and use of the services provided by Mizizi AI Ltd; by engaging our services or accessing our platforms, you agree to be bound by these provisions.

1. Services Provided

Mizizi AI Ltd provides artificial intelligence automation and business development consultancy; our services include the creation of bespoke AI agents for sales (Zenzo), email triage (Amima), and inventory management. We also offer integration services for third-party software, such as the development of AI-powered safari tour operator modules.

2. Client Responsibilities

To enable the successful deployment of our AI solutions, you agree to provide accurate and complete information required for the configuration of AI agents and database schemas. You must maintain the security of any credentials or API keys provided to you; furthermore, you must ensure that any data you provide for processing has been collected in compliance with applicable laws.

3. Intellectual Property Rights

Mizizi AI Ltd retains all rights, titles, and interests in our proprietary AI logic, pre-existing code, and the underlying architecture of our agents; clients are granted a non-exclusive, non-transferable licence to use the specific modules developed for their business upon full payment of fees.

4. Acceptable Use

You agree not to use our AI agents for any unlawful purpose; specifically, you shall not attempt to reverse-engineer our models or use the services to distribute malicious software or spam.

5. Limitation of Liability

While we strive for the highest level of accuracy in our AI outputs, we do not guarantee that our agents will be error-free at all times; consequently, Mizizi AI Ltd shall not be liable for any indirect or consequential damages arising from the use of our automation services.

Privacy Policy

Mizizi AI Ltd is committed to protecting the privacy and security of the personal data we process; this policy outlines how we collect and safeguard information when you interact with our AI automation services.

1. Information We Collect

• Contact Information: Your name and email address when you engage with us for consultancy.
• Client Data: Information provided by our hospitality partners to facilitate the development of agents like Amima.
• Technical Data: Usage patterns recorded when you interact with our sales agents.

2. How We Use Your Information

We process data to deliver and improve our automated solutions; specifically, we use your information to develop AI-powered agents for sales and inventory management. We ensure that data processing adheres to the principle of minimisation; we only access the specific data points required for the agent to perform its function.

3. Data Security

We implement robust technical measures to protect your data against unauthorised access or alteration; given the nature of AI development, we regularly audit our database schemas to maintain high standards of data integrity.

4. Disclosure of Information

We do not sell your personal data; however, we may share information with trusted third-party providers who assist us in operating our AI ecosystems, such as cloud hosting services.

5. Your Rights

You have the right to request access to the personal data we hold about you; you may also request corrections or deletions. If you wish to exercise these rights, please contact our registered office in Arusha, Tanzania.